Drivers who use SpotHero to find parking are provided with a location's information at various stages of their reservation process. Accurate details are crucial for setting clear expectations with drivers and ensuring a successful parking experience.
Facilities with up to date information:
★ Tend to have satisfied customers who are likely to give a high star rating and
return to the location, leading to more recurring revenue.
$ Are less likely to deal with service-related issues, leading to lower operational
costs and fewer refunds.
Review Location Information
Step 1 : Log in to the SpotHero Control Panel and select a facility from the sidebar. Then select the Location Information page within the Facility Information drop-down menu in the top bar. | Step 2: Read through the information we show about this location to drivers. | Step 3: If all the information is accurate, click Everything is Correct. Or if you notice that information needs to be updated, click Request Change and fill out the form. |
Content Tips for Location Information
This guide includes tips for the best information to share about your facility to ensure that customers have a positive parking experience.
Location Access Hours
These are the facility’s hours of operation. This information is important so drivers can know the days and times that they will or will not be able to access their vehicles. Up-to-date location access hours are especially crucial if your facility offers monthly, overnight, or multi-day rates.
Make sure to add a note if your facility has unique access restrictions during its hours of operation, such as “Garage open 24/7, but access only permitted between 6am-12am.”
Amenities
Amenities may be the deciding factor for drivers between your facility and a nearby competitor, so it’s important to accurately represent all your location has to offer.
Add all available amenities to increase your chances of drawing new customers in.
Remove amenities that are no longer offered to set clear expectations with customers.
Don’t see an amenity on this list that is offered at your facility? Make sure to mention it in “Things You Should Know.”
Options for Amenities
Self Park
Valet
Garage - Covered
Lot - Uncovered
Touchless
In & Out Allowed
On-Site Staff
Airport Shuttle
Wheelchair Accessible
EV Charging
Heated
Rooftop Exposed
Getting There
This section is for detailed directions to help drivers find and enter your facility. We recommend that you review these instructions by following them yourself in person or on Google Maps / Apple Maps / Waze to confirm that they are accurate and make sense.
The following are examples of details to include:
Specify if the facility entrance is different from the address that is listed for GPS purposes.
If the facility has more than one entrance, specify which location the customer should enter through, or if either entrance is fine.
Describe clear indicators or landmarks that the customer should look out for when locating the facility.
Mention what the cross-streets are, if the facility is on a one-way street, or if the entrance is in an alley
Things You Should Know
This section should contain information about fees and other unique facility features that a customer should know before booking.
The following are examples of details to include:
Vehicle restrictions (height & type)
Oversized fees description
Pedestrian access information
Facility contact information
If the facility has tight turns and spots
If there is bad cell service in the facility, encourage drivers to load or screenshot parking passes prior to entering
If there are spots that are off limits to SpotHero customers, such as spots marked “Reserved” or “Tenant Only”
Parking Instructions
This section should contain redemption instructions to help drivers successfully enter and exit the facility. Review the steps and confirm that they match the on-site customer experience.
If applicable, call out the specific spot(s) that SpotHero customers must park (i.e “park in spot #3”).
Mention if drivers are required to provide their license plate information on their parking pass for redemption purposes or to avoid a tow.
Facility Photos
Drivers looking to use SpotHero to park often look at facility photos first when comparing parking options, so it’s important to make a good first impression with high-quality photos. Facility photos give customers a sense of what they can expect and help them to locate the facility more easily.
General Facility Photo Guidelines
✅ Quality: Ensure images are clear and bright and avoid dull or blurry photos.
✅ Orientation & Perspective: Include photos shot in landscape (horizontal) from three different angles, if possible:
| ❌ Photos with Watermarks: We do not accept photos sourced from the internet. Please provide original images.
❌ Avoid Moving Objects: Keep people and moving cars out of the shot if possible.
❌ Avoid Obstructions: Do not include street signs, snow piles, potholes, puddles, etc. that block the view.
❌ Unrecognizable Angles: Avoid angles that users would not typically see, such as ground-level or aerial shots if not accessible. |
Examples of Photos to Include
✅ Equipment: Clear details of the facility’s equipment at the entrance and exit. |
✅ Inside Garage: Showing equipment and entrance gateway. Authentic lighting to garage. |
✅ Booth: Parking booth shown in clear light from a driver’s perspective on the road or lot. |
✅ Shuttles: For locations at airports that have shuttles, be sure to shoot a full view picture of the shuttle. |
✅ Airport Logos: For locations at airports, please include a company logo. |
✅ Rate Boards: If available, please take a photo of the facility’s rate board/pricing structure. |
Examples of Photos to Avoid
❌ Blurry and Obstructed: Photo is blurry with a person obstructing the entrance view. |
❌ Watermarks: Do not include photos that have been sourced elsewhere online.
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❌ No Entrance View: Prioritize perspectives of the entrance with key landmarks within photo. |
❌ Poorly Lit: Avoid dark or overexposed photos that lack detail.
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Photo Quality Tips
External facility photos: Ensure good lighting; avoid night shots.
Internal facility photos: Use lighting authentic to the garage.
Do not use images sourced from elsewhere online.
Capture images from the customer's point of view.
Photograph all entrances and exits.
Take photos in landscape mode (horizontal).
Ensure your phone's settings are configured to capture photos in .jpeg format.
Questions?
Contact your SpotHero Rep or sellersupport@spothero.com