AI-Generated Comment Theme Tag

Reason For Tag

Positive Experience

Customer reported an overall positive parking experience.

Scanner Error

Customer reported issues with scanning the parking pass or QR code at entry/exit.

Navigation Issue

Customer reported trouble locating the facility (e.g., wrong address, hard to find, or GPS issues).

Lot Full

Customer reported that the lot was full when they arrived, and they were unable to park.

Infrastructure Limitation

Customer reported that the physical layout of the lot made parking difficult (e.g., tight spaces or narrow ramps).

Access Issue

Customer reported not being able to access the facility or that they encountered blocked paths, locked doors, or other entry/exit obstacles.

Elevator Access Issue

Customer reported difficulty locating or using the elevator, or the elevator was out of service, preventing easy access to their vehicle.

Door/Gate Access Issue

Customer reported that the entrance or exit gates were hard to locate or malfunctioning (wouldn’t open or close).

Pedestrian Access Issue

Customer reported difficulty entering/exiting the facility on foot (after they parked their car inside) due to locked pedestrian doors, blocked paths, or needing to use vehicle ramps.

Long Wait

Customer reported a long wait to enter or exit the facility.

Unexpected Fee

Customer reported that they were charged an unexpected fee when they arrived at the parking lot.

Poor Facility Condition

Customer reported poor facility conditions (e.g., poor lighting, debris, trespassers, foul odor).

Poor Parking Instructions

Customer reported that the instructions provided on the parking pass were missing information, unclear, or inaccurate (e.g., wrong validation steps, missing barcode, incorrect cancellation details).

Missing Attendant

Customer reported that there was no attendant present when one was expected for assistance.

Unfriendly Staff

Customer reported staff being rude, dishonest, threatening, or otherwise unprofessional.

SpotHero Not Accepted

Customer reported that their SpotHero reservation was not honored and they were told that SpotHero was not accepted by the parking facility.

Poor Signage

Customer reported on-site signage is unclear, contradictory, or misleading compared to instructions on the parking pass. Includes instances where all signs say “Reserved.”

Paid Above Drive-Up

Customer reported that the drive-up price was lower than what the customer paid through SpotHero.

Safety Issue

Customer reported that they felt unsafe or that their property was stolen.

Airport Shuttle Issue

Customer reported that the airport shuttle details on the parking pass were wrong, unclear, or shuttle delays were excessive.

Location Inaccessible

Customer reported that the facility was inaccessible due to construction, road closures, weather, or special events.

Incorrect Operating Hours

Customer reported that the parking facility was closed or the hours of operation were inaccurate on the parking pass.

Received Ticket

Customer reported that they received a parking ticket, violation, or a vehicle boot while parked.

Inaccurate Amenities

Customer reported that the amenities listed on the parking pass did not match what was available on-site.

Oversize Fee

Customer reported that they were charged an additional fee for their vehicle’s size.

Vehicle Size Restricted

Customer reported that the facility could not accommodate their vehicle due to size. The vehicle size restriction was missing or inaccurate on their parking pass.

Poor Location Photos

Customer reported that the facility photos on SpotHero are inaccurate, misleading, or low quality.

Vehicle Towed

Customer reported that their vehicle was towed.