Star ratings are an important customer satisfaction metric and provide valuable insight into your customers' experiences. Drivers leaving 5-star ratings can use review tags to highlight what they loved, while lower ratings include tags for improvement, helping enhance the driver experience.

Driver feedback collected through SpotHero gives you access to insights you wouldn’t otherwise have—real, direct input from your customers. This data helps you understand how drivers perceive your facility, identify areas for improvement, uncover what keeps them coming back, and elevate your brand. By acting on this feedback, you can gain a competitive edge and increase customer retention.

Once a reservation ends, SpotHero customers are asked to rate their parking experience on a scale from 1 to 5, with one star representing a very unsatisfactory and poor quality experience, and five stars representing a very satisfactory and high quality experience. Ratings and reviews can be submitted up to 30 days after the reservation ends.

Questions?

Contact your SpotHero Rep or sellersupport@spothero.com