The SpotHero Control Panel is an online management portal that enables operators to track reservations and revenue, adjust inventory, update availability, and edit rates in real time.
Search and Select Facilities
Quickly find the location(s) you would like to view or manage by:
searching based on address, facility name, SpotHero ID, or Facility ID (if applicable)
filtering based on city or sales status (on, archived, off)
Then use the “selected” tab to easily view the location(s) you have selected.
Access Helpful Guides and Resources
Find answers to your Control Panel-related questions, best practices, how-to guides, and more all in one place through our new Operator Help Center.
The Help Center is easily accessible through a link in the Control Panel, allowing you to find useful resources at your convenience.
Seamlessly Navigate Between the Following Pages
DASHBOARD
✔️ Get a high-level performance overview of your facilities on SpotHero
✔️ Access month-to-date (MTD) and year-over-year (YoY) graphs, as well as year-to-date (YTD) data, showing your facilities’ performance over time for revenue, reservations, and star ratings
RESERVATIONS
✔️ See upcoming, active, and past reservations
✔️ Search, filter, and export reservation details
* Please note, the data on the reservations page should not be used for payment reconciliation. Refer to the Accounting page for accurate payment reconciliation.
RATES & INVENTORY
Blackouts
✔️ Create blackouts in order to block new transient, airport, and event reservations from being booked during a given time period
✔️ Review upcoming, active, and past blackouts
Transient
✔️ Manage transient rates using Flex Rates, SpotHero IQ, or Standard Rates
✔️ Manage total transient inventory and exceptions
Events
✔️ Event Schedule: manage upcoming event rates and track sales
✔️ Event Pricing Defaults: set rate and inventory rules, including pricing tiers, for various types of events
Monthly
✔️ View monthly rates
✔️ Manage total monthly inventory and track utilization
Airport
✔️ Manage airport rates
✔️ Manage total airport inventory and exceptions
FACILITY INFORMATION
Location Information
✔️ Manage the details provided to drivers on SpotHero about a facility
Changelog
✔️ Track changes made to one or more facilities
Email Recipients
✔️ Check the list of people who are receiving recurring operational emails about a facility
ACCOUNTING
Accounting
✔️ Export remit reports for a single facility or portfolio
✔️ View a breakdown of gross sales and remittance numbers
Refunds
✔️ View a breakdown of refunded reservations
If you or a colleague need a Control Panel account created, reach out to sellersupport@spothero.com.
Questions?
Contact your SpotHero Rep or sellersupport@spothero.com